Refund policy

Returns

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be unused and uninstalled, with no tool markings or wear. Original packaging is appreciated but not required. You'll need your order number or proof of purchase.

Each tray is designed and tested for the specific tool identified in the listing. Use with any other tool is not covered, not recommended, and not eligible for return or refund.

Return shipping costs depend on the reason for the return. If your item arrives defective, damaged, or is the wrong fitment for the product listed, we'll cover return shipping in full. For all other returns — including change of mind or ordering the wrong tray for your tool — return shipping is the responsibility of the buyer.

To start a return, contact us at info@mountaineermaker.com. Please do not send items back without contacting us first — unrequested returns will not be accepted.

Digital items

STL files and other digital downloads are non-returnable and non-refundable once the file has been accessed or downloaded. If you have a technical issue with your file — corrupt download, wrong file delivered — contact us at info@mountaineermaker.com and we'll make it right.

Damages and fitment issues

Inspect your order upon receipt and contact us immediately if your item is defective, damaged, or doesn't match the listed fitment. Fitment claims are evaluated against the tool specified in the listing — if you're unsure whether a tray is right for your tool before ordering, contact us first. We'll make it right on legitimate fitment mismatches.

Exchanges

The fastest path is to return the original item and place a new order once the return is accepted.

Refunds

Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 10 business days. Bank processing may add additional time. If 15 business days have passed since approval, contact us at info@mountaineermaker.com.